• We have a strict no cell phone policy while working out. All members can store their personal belongings/bags/coats and technology outside of the work-out area in the designated space. If you are experiencing an emergency and cannot attend class that day without your cell phone, we kindly ask that you reschedule for a different day.
• All classes must be prepaid, and all active accounts must have a valid credit card on file. COREFIRE is not responsible for bank overdraft fees.
• All sales are final. Classes are nonrefundable or exchangeable. Clients cannot share or transfer packages or extend expiration dates.
• Coaches are subject to change without notice. Please visit our app + class schedule for updates.
• COREFIRE strictly prohibits children (under the age of 18) to wait unattended on location for liability and safety purposes. This includes, but is not limited to, parents leaving their children on the couches and/or in the private training rooms while they exercise.

CANCELLATION POLICY + INSTRUCTIONS:

• To ensure a fluid, working wait-list, COREFIRE implements a strict 12–hour cancellation policy.  If you cannot attend the session you signed up for, please cancel your reservation on our app or online up to 12 hours before class start time to avoid cancellation fees. You will keep your class credit but will be charged $15.
  • If you need to cancel a reservation
    • 1) Login to your account
    • 2) Click- “My Info” then “My Schedule “
    • 3) Click “cancel” next to class time.
    • 4) Any questions- please email HelpMe@myCOREFIRE.com
      • Please do not ask for exceptions. This policy is put in place to ensure a trustworthy scheduling system for all participants.
• If you do not cancel your session and you are not in attendance, you will be charged a “No-Show” fee of $25.  This policy is put in place so everyone has a fair shot of getting off the waitlist.

• COREFIRE strictly prohibits children (under the age of 18) to wait unattended on location for liability and safety purposes. This includes, but is not limited to, parents leaving their children on the couches and/or in the private training rooms while they exercise.
• What if I’m late?
  • New clients: to ensure everyone’s safety, you must arrive 10 minutes prior to the start of your first session. All new students are required to receive proper safety instruction about our method. Our coaches also need to learn about any of your limitations/injuries that they might be working with. If you do not arrive 10 minutes prior to the start of the session, you will not be permitted to participate in that class.
  • Existing clients: if you arrive over 5 minutes late, your spot may be given to a standby student.

Tell me about the WAITLIST